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Predictive Affinity

Predict what your customers like

Reach more relevant customers for every brand, category, destination or offer.

Predictive Affinity helps CRM teams grow beyond past-purchase segments by identifying who is most likely to respond next.

Find more customers with hidden intent

Most CRM targeting is limited to what customers have already bought, browsed or clicked. That keeps audiences small and leaves valuable demand hidden in your data.

Predictive Affinity looks across customer behaviour, catalog data and similar customer patterns to estimate each person’s likely interest in every brand, category, destination, price point or product attribute.

Unlike generic Black Box AI tools, Reignite gives you control over the data, model setup, scoring and outputs - so you can build larger, smarter segments and understand whether the predictions are actually improving your campaigns.

Increase relevant audience sizes
Target beyond past purchases
Predict affinity with any attribute
Control model inputs and outputs
Evaluate prediction quality
Sync scores to your ESP

Predictive Affinity Use Cases

Turn affinity into action.

PERSONALISED RECIPES

Rank every product for every customer

Rank and boost personalised product listings based upon predicted affinity with catalog attributes.

PERSONALISED THEMES

Make every campaign feel made for them

Send one campaign, but the hero, copy, products, or offer changes based on the customer’s favourite brand, category or other attribute.

Content Ranking

Put the most relevant content first

Show the most relevant category or promotional content based upon their catalog affinities.

CAMPAIGN PRIORITISATION

Reach the customers most likely to respond

Reduce 'blasts' by targeting just the 30% of the database who will deliver 90% of the potential response for the campaign topic.

Demand Matching

Match commercial demand with customer affinity

Support merchandising strategies such as new product launches to relevant audiences, promoting niche categories, clearing stock from key categories or increasing reach for paid tenancy content.

Predictive Affinity Features

AI you can control & explain

No Black Boxes - you choose the inputs, tuning & rules - and understand exactly how you arrived at the predictions.

Evaluate & Optimise

Use control data to score the effectiveness of your predictive model, and automatically optimise with 11 adjustable tuning parameters.

Blend AI with your rules

Use predictions as just one of the inputs, combining with your business rules & customer data.

Segment with Affinity

Use predictive affinity scores within your segmentation inside of your ESP.

Integrates where you already work